Frequently Asked Questions
Find answers to common questions about Velixar Lab research peptides
General Questions
What are research peptides?
Research peptides are chemical compounds consisting of short chains of amino acids. At Velixar Lab, they are synthesized for laboratory experimentation and in-vitro study.
Are your peptides suitable for human consumption?
Absolutely not. All products on velixarlab.com are strictly for research purposes. They are not for human or animal consumption or medical treatment.
What is the purity of your peptides?
We guarantee a purity of 98% or higher. Each batch is tested via HPLC and MS to ensure the highest quality for your research data.
How should I store my peptides?
Store lyophilized peptides in a cool, dry place or freezer (-20°C). Once reconstituted, keep them refrigerated (2-8°C) to maintain stability.
Ordering & Shipping
What payment methods do you accept?
We accept various secure payment methods including major Credit/Debit cards, Cryptocurrency (BTC/USDT), and other secure bank transfers.
How long does shipping take?
Orders are typically processed within 24 hours. Domestic shipping takes 3-5 business days, while international shipping varies by location.
Do you offer free shipping?
Yes, Velixar Lab offers free standard shipping on orders above a certain threshold (e.g., $200+). Check our checkout page for current offers.
Is shipping discreet?
Yes. We use plain, vacuum-sealed packaging with no medical or peptide-related labels on the outside for maximum privacy.
Do you ship to my country?
We ship worldwide. However, please check your local laws regarding research chemicals before ordering from velixarlab.com.
Product Information
How do I reconstitute my peptides?
Use Bacteriostatic Water. Slowly inject the water into the vial against the side wall and let it dissolve naturally. Do not shake.
What is the shelf life of your peptides?
Lyophilized peptides can last up to 2 years in the freezer. Once reconstituted, they should be used within 4-6 weeks for best results.
Do you offer custom peptide synthesis?
Yes, Velixar Lab offers custom synthesis services. Please contact our support team with your specific sequence and purity requirements.
What should I do if my peptide doesn't dissolve?
Some peptides are hydrophobic. You can gently swirl the vial or use a small amount of diluted acetic acid if required by the specific peptide protocol.
Returns & Refunds
What is your return policy?
Due to the nature of research products, we cannot accept returns once the seal is broken. However, we offer replacements for damaged or incorrect items.
How do I request a refund?
Please email support@velixarlab.com with your order number and photos of any issues within 7 days of delivery.