At Velixar Lab, we strive to provide high-quality services and customer satisfaction. This Refund & Return Policy outlines the conditions under which refunds or returns may be granted.
1. Services and Digital Products
Since Velixar Lab primarily offers digital services and/or products, all sales are generally final unless stated otherwise.
2. Refund Eligibility
Refunds may be considered under the following conditions:
- The service was not delivered as agreed
- The product is defective or not functional
- A duplicate payment was made by mistake
To request a refund, you must contact us within [7–14 days] of purchase.
3. Non-Refundable Cases
Refunds will not be provided in the following situations:
- Change of mind after purchase
- Delay caused by lack of required information from the client
- Completed services or delivered digital products
- Minor issues that do not affect functionality
4. Cancellation Policy
- Orders or services can be canceled before work has started
- Once the project has begun, partial refunds may apply based on work completed
5. Return Policy (If Applicable)
If physical products are offered (if applicable):
- Items must be returned within [7 days] of delivery
- Products must be unused and in original packaging
- Return shipping costs are the responsibility of the customer
6. Refund Processing
- Approved refunds will be processed within [5–10 business days]
- Refunds will be issued using the original payment method
7. Contact Us
If you have any questions about our Refund & Return Policy, please contact us: